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Achieving
Excellence
in
Serving
Customers
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| DIDx
won the Internet Telephony
Excellence Awards
2006 |
The
editorial staff of Internet
Telephony magazine is
proud to announce the
winners of this year’s
Internet Telephony Excellence
Awards. These companies
are as varied as there
are products that fit
under the IP telephony
umbrella. In fact the
only thing more varied
than the vendors serving
their customers are the
customers themselves.
And, as we can see from
the following companies,
they are increasingly
turning to IP Communications
solutions to build their
businesses, and grow their
bottom lines. This year’s
crop of award winners
submitted case studies
featuring a wide array
of end users. For example:
•
A global tire manufacturer
in Germany turned to IP
contact center technology
to upgrade their customer
interactive center, which
handles 98 percent of
the company’s customer
contacts in Germany. Adopting
VoIP has resulted in a
10–20 percent operational
savings for the manufacturer.
•
A residential real estate
developer was able to
unify their company’s
communications serving
their employees as they
grew from three to 20
to 40 in just over a year.
•
An Idaho-based University
was in need of a system
to manage the diverse
communications needs of
a variety of constituencies:
students, employees, donors,
alumni, community leaders,
and a faculty that splits
time between the Idaho
campus and teaching centers
in Europe.
•
A 27-location integrated
healthcare delivery system
in California and Texas,
needed tools to manage
their hybrid telephony
solutions. They turned
to an IP-based solution
and is now in control
of their networks and
subsequently, is able
to maintain high levels
of voice quality.
•
A NYC-based brewery recovered
from a PBX fire and adopted
an outsourced phone system
strategy. The company
has ended up saving over
35 percent off their existing
annual telecom spend.
•
A major Swiss insurance
company chose IP-based
Web conferencing technology
to increase efficiency
of communication between
their 8,800 employees
scattered about the globe.
•
A UK-based digital television
solutions supplier is
deploying a unified communications
solution to help keep
their 3,000 employees
in touch from over 20
internationally dispersed
sites.
•
Most compelling is the
case study of an award
winner that offered free
teleconferencing services
to victims of Hurricane
Katrina as well as the
organizations that were
involved in the recovery
efforts.
Congratulations
to the winners of this
year’s Internet Telephony
Excellence Awards. These
companies all have proven
products and services,
and most importantly,
customers that are willing
to speak up and offer
themselves as references.
And
as I like to remind readers,
always check out those
customer references. These
days — through the
efforts of companies such
as those gracing our winners’
list — that’s
becoming ever easier to
do.
